Spitch AG has moved from its small office on Zurich’s Kreuzstrasse to a larger space at Stockerstrasse 10 in the center of the City of Zurich. The company has “increasingly developed into a leading driver of the revolution in contact centers and automated customer service” since it was founded ten years ago according to a corresponding press release from the specialist in speech and text dialogue systems for companies and authorities. Upsizing the office in Zurich is intended to meet the needs created by this growth.
Spitch also plans to approach new capital for corporate development at the new office. For this, innovations in dialogue-oriented artificial intelligence (AI) are to be advanced further. Alexey Popov, Founder and CEO of Spitch commented in the press release: “Tectonic shifts in AI technology are sending real shockwaves through the markets. The new capabilities must still be leveraged and implemented correctly to remain commercially relevant.”
Spitch’s speech and text dialogue systems are based on a combination of its proprietary software, natural language processing (NLP), AI, machine learning (ML), and large language models (LLM). The press release states that client-specific solutions in the omnichannel mode “understand not only words and sentences but in particular also the meaning of what is said.” It adds that more than 100 customers globally from the areas of call and contact centers, banks, insurance, telecommunications, the automotive industry, transport, health, and public services use Spitch’s systems. ce/hs
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